Manual uninstall instructions for PaperPort 14

Information:

Listed below are different ways to uninstall PaperPort 14. We recommend using the “Programs and Features” or “Add or Remove Programs” options that are located within the Windows Control Panel to uninstall PaperPort 14.

If a situation occurs where the uninstall does not complete via the Windows Control Panel, additional steps are included below for using the PaperPort 14 Remover Tool.

• Through the Windows Control Panel
• By using the Remover Tool

Note: To uninstall PaperPort version 9, 10, 11 or 12, please use the technote number 2880, 4929, 5630 or 6177.

Uninstall through the Windows Control Panel:

1. Click “Start > Control Panel”.
2. Open “Programs and Features” (“Add or Remove Programs” on Windows XP).
3. Locate each of the products listed below in the list of installed programs:
   • “Nuance PaperPort 14”
   • “PaperPort Image Printer”
   • “Nuance PDF Viewer Plus” (if listed)
   • “Nuance PDF Create 7” (if listed)
   • “PaperPort Anywhere” (if listed)
   • “Nuance Cloud Connector” (if listed)
4. Select the application listed and click the “Uninstall” button (the “Remove” button on Windows XP).
5. Follow the wizard completely until the un-install process is completed.
6. Repeat Steps 3 through 5 until all PaperPort applications have been removed from the computer.

Remover Tool (no log file will be created):

1. Click here to download the Remover Tool for PaperPort 14. This tool is also available on the PaperPort CD (CD:\PaperPort\Utility\Remover\).
2. Once it is downloaded, double-click the file to unzip the Remover Tool.
3. Extract the “Remover” folder on the root of the “C:\” drive (to the “C:\Remover\” folder).
   • Note: If copying the files from the PaperPort DVD, please copy the entire “Remover” folder from the DVD to the “C:\Remover” folder on the local hard drive.
4. Double click on the “Remover.exe” file.
5. Select “Yes” to start the removal of PaperPort.
6. After the Remover has completed, navigate to “C:\Program Files\Nuance\” and delete the “PaperPort” folder.
7. Remove any PaperPort printers that are left on the system by going into “Start > Devices and Printers” (or “Start > Control Panel > Printers” on Windows XP or Windows Vista). Right-click on any PaperPort Printer and click “Remove device” (“Delete” on Windows XP or Windows Vista) and choose “Yes” when prompted to confirm the removal of the printer.
8. Empty the Windows Recycle Bin by right-clicking on it and choosing “Empty Recycle Bin”.
9. Restart the computer.